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Warranty Information

General Information

Quest Aircraft Company (Quest) warrants that all components furnished, repaired, modified, or overhauled will conform to the applicable specifications and drawings, and be free from defects in material and workmanship. The obligation of Quest under this warranty is limited, to repairing or at its option replacing any components or parts that are returned transportation prepaid to the factory by the Customer subject to the provisions of the applicable program warranties.

Quest supports KODIAK® aircraft owners, operators, and service providers with replacement components and technical support as specified in the Warranty Information Manual.

Warranty Reimbursement Program

This information describes the procedures for warranty requests on products installed on KODIAK® aircraft and components sold as spare parts.

For repair or replacement eligibility to be considered for warranty reimbursement 1) pre-approval must be obtained from Quest prior to commencement of work*, and 2) work must be completed by a Quest Authorized KODIAK® Service Center or aircraft maintenance technician who has completed the Quest KODIAK® 100 Line Maintenance course.

KODIAK® aircraft owners, operators, and service providers are encouraged to contact Quest Technical Support for assistance with a fault or failure requiring investigation to isolate the cause.

Labor expended in isolating a fault or failure will only be considered for warranty reimbursement when Quest has given pre-approval or it has been completed at the request of, and as advised by Quest Technical Support. Quest will not reimburse labor expended in isolating a failure on an aircraft without prior consultation and approval of Quest Technical Support staff.

To request authorization for repair under warranty, complete and submit the online warranty pre-authorization request form. Upon approval Quest will send to the email address submitted on the form, an authorization number along with a description of parts and/or labor that Quest approves for warranty coverage. (Warranty requests are reviewed during Quest normal business hours, Monday-Friday 7am-4pm Pacific Time.) Quest’s issuance of an authorization number constitutes authorization to proceed with work as approved by Quest. This authorization number will be used to process and track the warranty request. In the event a request is denied, Quest will email or telephone an explanation for the denial.

Warranty coverage is subject to the terms and conditions outlined below:

  • A KODIAK® Warranty Pre-Authorization Request has been submitted to and approval has been issued by Quest Customer Service.
  • To be eligible for warranty reimbursement, work must be performed within the aircraft or supplier warranty period by a Quest Authorized KODIAK® Service Center or aircraft maintenance technician who has completed the Quest KODIAK® 100 Line Maintenance course, and all required paperwork (invoice, maintenance record, etc.) received by Quest prior to warranty expiration and within 30 days of the work being completed.
  • Any request submitted prior to warranty expiration, cancellation or amendment, will be processed according to the policy in effect at the time the request is received.
  • Coverage is subject to conditions and limitations of applicable aircraft and supplier warranties.
  • Quest may supply parts/kits listed on Recommended Service Bulletins for applicable aircraft under the Quest warranty period. If applicable, labor may be reimbursed as specified in the Service Bulletin.
  • Quest may supply parts/kits listed on Mandatory Service Bulletins for applicable aircraft as specified by the Service Bulletin. If applicable, labor may be reimbursed as specified in the Service Bulletin.
  • Reimbursement will not be made for labor charges in excess of the hours stipulated in a Service Bulletin or pre-approved by Quest.
  • Quest reserves the right to cancel or amend these procedures at any time.

*(NOTE: Mandatory KODIAK® Service Bulletins contain warranty eligibility information and do not require pre-approval.)

Replacement of Parts Under Warranty
If a component/part is suspected to be defective, contact Quest Customer Service technical support and a Return Material Authorization (RMA) number for warranty evaluation. Components/parts are to be shipped to Quest Customer Service at customer’s expense, accompanied by the RMA number, and addressed as follows:

Quest Aircraft Customer Service
ATTN: RMA # (enter RMA number supplied by Customer Service here)
1031 Airpark Lane, Unit A
Sandpoint, Idaho 83864

Please note, components/parts received by Quest without an RMA number will be rejected and returned to the customer at customer’s expense.

Some KODIAK® component manufacturers have exchange programs in place for certain items. For these components/parts, Quest will send an exchange unit to replace the suspected defective component/parts in conjunction with Quest policy.

A component/part supplied by Quest under warranty will be shipped no-charge pending the return and acceptance of the defective component by the manufacturer, and will be noted as “Warranty” on the sales order.

Quest, at its option, will ship components via standard shipping. Expedited shipping is available upon request at customer’s expense. RMAs/parts must be received at Quest within 30-days of RMA issue from Quest Customer Service, or the recipient of the replacement parts will be invoiced for the parts.

If supplier evaluation determines that the component/part is not defective, the warranty request will be denied and the customer will be invoiced for the replacement part along with all associated shipping and evaluation charges.

Warranty Reimbursement

  • Quest may reimburse labor for removal of components, repair, calibration, reassembly, inspection and final test as applicable and as pre-approved by Quest.
  • Quest may reimburse labor for repair, correction or modification, provided the labor hours pre-approved by Quest are not exceeded.
  • Quest will not reimburse labor expended in isolating a failure on an aircraft without prior consultation and approval of Quest Technical Support staff.
  • Quest will not reimburse charges associated with consumables, shop supplies, shipping, HST, sales tax, airport fees or the like.

 

Submitting for reimbursement: Submit an invoice made out to Quest Aircraft Company in U.S. dollars detailing the work completed, warranty authorization number issued by Quest, labor rate, number of labor hours associated for the work as pre-approved by Quest, and a copy of the maintenance record* to customerservice@questaircraft.com, or via mail to:

Quest Aircraft Customer Service
Attn: Warranty Dept
1031 Airpark Lane, Unit A
Sandpoint, Idaho 83864

*NOTE: Omission of any information listed above will delay processing of the reimbursement request and will be returned for correction.

Non-Liability

Quest is not liable for the following: defects or failures due to misuse, abuse, negligence or unauthorized repair; non-Quest alterations and/or STC installations; malfunctions or failures when the operating, maintenance or overhaul manual, or related instructions have not been followed.

Contact Quest Customer Service for more information.